Frequently Asked Questions
Everything you need to know about your Piyama experience.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days domestically, while international shipping can take 7-14 business days depending on your location.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend measuring your bust, waist, and hips to compare against our chart. If you are between sizes, we suggest sizing up for a more comfortable fit.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain intimate apparel cannot be returned unless defective.
What materials are used in your clothing?
We prioritize high-quality, sustainable fabrics including organic cotton, premium linen, and silk blends. Specific material compositions are listed under the 'Product Details' section of each item.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.